Refund Policy

Last Updated: July 3, 2026

At VmShell INC ("VmShell," "we," "our," or "us"), customer satisfaction is important to us. We strive to provide reliable, high-performance cloud infrastructure services. If you are not completely satisfied with your purchase, you may be eligible for a refund in accordance with this Refund Policy.

By purchasing or using our services, you agree to the terms outlined below.

1. 3-Day Money-Back Guarantee

VmShell offers a 3-day money-back guarantee for eligible services.

Customers may request a refund within three (3) calendar days from the initial service activation date if they are dissatisfied with the service for any reason.

Refund requests submitted after the 3-day refund period are not eligible for a refund.

2. Eligible Services

Unless otherwise stated, the following services are eligible for the 3-day money-back guarantee:

• Virtual Private Servers (VPS)
• Cloud Servers
• Shared Hosting Services
• Other eligible services specifically marked as refundable on our website

3. Non-Refundable Services

The following products and services are non-refundable:

• Domain name registrations, renewals, or transfers;
• Dedicated servers;
• Software licenses and third-party products;
• Setup fees and administrative fees;
• Additional IP addresses;
• Services suspended or terminated due to violations of our Terms of Service or Acceptable Use Policy;
• Custom-configured or specially provisioned services;
• Renewals of existing services;
• Cryptocurrency payments, unless otherwise required by applicable law.

4. Refund Conditions

To qualify for a refund:

1. The refund request must be submitted within three (3) calendar days of the initial activation date.
2. The account must be in good standing and not in violation of our Terms of Service.
3. The service must not have been used for illegal activities, abuse, spam, or activities that negatively affect our network or other customers.
4. Customers may be required to provide information necessary to verify account ownership.

VmShell reserves the right to deny refund requests that involve fraud, abuse of the refund policy, chargeback abuse, or repeated attempts to obtain free services.

5. How to Request a Refund

To request a refund, please submit a support ticket through your customer portal or contact our billing department with the following information:

• Your account email address;
• Order number or invoice number;
• The service for which the refund is requested;
• The reason for the refund request.

Our team will review your request and respond as soon as reasonably possible.

6. Refund Processing

Approved refunds are generally processed within 5-10 business days, depending on the original payment method and the policies of the payment provider.

Refunds will be issued using the original payment method whenever possible.

VmShell is not responsible for delays caused by banks, payment processors, or third-party financial institutions.

7. Service Cancellation

Requesting a refund does not automatically cancel future services or recurring billing arrangements unless specifically requested.

Customers are responsible for canceling services that they no longer wish to renew.

8. Policy Changes

VmShell reserves the right to modify this Refund Policy at any time. Any changes will become effective upon publication on our website.

Continued use of our services after any modifications constitutes acceptance of the updated Refund Policy.

9. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

VmShell INC

Email: bill@vmshell.com

Website: www.vmshell.com

Thank you for choosing VmShell INC. We appreciate your trust and remain committed to delivering reliable and high-performance cloud infrastructure services worldwide.